As stated in an announcement published on 3.2.2025, Immuno Diagnostic’s customer service, sales, product support, and technical support for products previously represented by Immuno Diagnostic Oy will almost entirely transfer to Triolab Oy as of 1.4.2025.
Customer notification 3.2.2025: Changes in Operations
We warmly welcome you as Triolab´s customer! To ensure a smooth transition, we have compiled essential practical information below.
Orders and Customer related information
Email Orders: Orders can be sent to Triolab’s customer care at info@triolab.fi.
Web Order Form: Available on the Triolab website under Orders.
If you have not previously been in co-operation with Triolab, you may update your customer details in advance by submitting the Customer Information Form.
If you need supplier information from Triolab to update your system, you can contact our customer care using the contact details provided below.
Contact Information
Customer care
(orders, deliveries, invoicing)
Available Monday–Friday, 9:00–15:00
Phone: +358 201 226 600
Email: info@triolab.fi
Get to know Triolab´s customer care: Customer service is at the heart of everything
Technical support
(device fault repairs & maintenance)
Available Monday–Friday, 8:30–16:00
Phone: +358 201 226 602
Email: huolto@triolab.fi
With this contact procedure, we ensure that matters are processed without delay.
Get to know Triolab´s technical support: Technical Support
Product Support
For product usage inquiries, please contact your local sales representative. Employees transitioning from Immuno Diagnostic to Triolab are using their existing phone numbers. Email addresses follow the format: firstname.lastname@triolab.fi.
Updated contact details will be available on Contact information page starting April 1st, 2025. Alternatively, you can reach all representatives via Triolab’s general customer service number (+358 201 226 600).
Customer Satisfaction
We are committed to ensuring customer satisfaction and continuously improving our operations. We conduct surveys after a visit of our personnel and contribute a small charity donation based on each response.
Read more: Customer satisfaction & charity | Triolab Oy
To gain up to date information on our operations, visit our website. You can also follow our latest news and activities on Linkedin: Triolab Finland.
We kindly ask you to share this information within your organization. Should you have any questions, please do not hesitate to contact us – we are happy to assist!
Triolab Oy
Mustionkatu 2, 20750 Turku, Finland
Phone: +358 201 226 600
Email: info@triolab.fi
Business ID: 0629706-0